Autonomy Virage's Approach

Autonomy Virage fully supports and performs all forms of searching, including phoneme and word spotting techniques. In addition, Autonomy Virage offers conceptual searching, which utilizes the sophisticated mathematical techniques built into its patented IDOL technology to identify and understand the conceptual relations between words that determine their meaning.

Autonomy Virage's advanced interaction analysis uses automated meaning-based speech recognition to derive a hypothesis of the concepts in speech to analyze things such as: topics being discussed, identity and gender of speakers, emotions contained in conversation, and presence of excessive silence or cross-talk. The advanced technology of IDOL enables users to search audio, email, and chat data from numerous sources using multilingual natural language query. This technology combines both phonetic and conceptual methods to overcome the limitations of keyword and phoneme matching approaches. Moreover, Autonomy Virage's conceptual technology takes into account the variable, complex and fundamentally human aspects of language that basic phonetic approaches cannot accommodate.

Key Benefits:

• Retrieves information according to its meaning
• Combines phonetic and conceptual approaches to offer unique high-level functions
• Allows audio, video, email and chat to be indexed and searched
• Provides unrivalled accuracy by understanding words in context
• Patented search technology drastically reduces CPU and memory requirements
• Automatic customization via additional text material
• Fixed-latency real-time mode for media monitoring operations

Using IDOL, users can find matches to typed and spoken queries based on the main concepts and ideas that are discussed in a phone call, instant message or email, even if the search term does not exist in the interaction. IDOL’s conceptual search functionality automatically clusters interactions that have similar or related meanings, even if the callers used different words for the same request.

Built upon the seminal mathematical works of Thomas Bayes and Claude Shannon and on a range of innovations that are covered by 130 patents, Autonomy Virage's technology identifies the patterns that naturally occur in text, voice or video files based on the usage and frequency of terms that correspond to specific concepts. By studying the preponderance of one pattern over another, Autonomy’s technology understands that there is X% probability that the content in question deals with a specific subject. In this way, Autonomy extracts the content’s digital essence, encodes the unique “signature” of the concepts and enables a host of operations to be automatically performed on emails, phone conversations, video, documents and even people’s interests.